“A recent Harris Interactive survey showed that nine out of ten Americans were willing to spend more with companies that exhibited great customer service. The same survey showed that 79 percent of people bailed on a transaction or did not buy what they intended to because of a poor customer service experience.”
Great customer service — from your marketing to the end of massage life — is the key to attracting and retaining a robust client base. And the key is hospitality and respect. Learn the secrets to customer service in places you’ve never thought of.