We don’t offer clients a class of water because we need to. We do it as an act of hospitality, of care.
Offering to book your client’s next session can also be an act of hospitality, of care. They don’t have to remember to do it, they don’t have to wrestle with your online booking or play phone tag, they don’t have to do anything but check their schedule from the comfort of the chair in your massage room.
Hospitality is good for the client. It can be good for us too.